We ship worldwide! Orders are processed within 1–2 business days. Standard shipping takes 5–10 business days. Express shipping options are available at checkout. Free shipping on orders over our qualifying threshold. You'll receive a tracking number once your order has been dispatched.

We offer hassle-free returns within 30 days of purchase. Items must be unused and in their original packaging. To start a return, contact us at support@thepetvault.shop. Refunds are processed within 5–7 business days of receiving your return.